Digital Delivery of Legal Services to People on Low Incomes


“We are very pleased to have commissioned this Report from Roger Smith. We hope that the Report will stimulate others to let us know of advances that they are making or are aware of others making in this important area of using information technology to provide low cost legal service to people. These developments are not a magic bullet but taken together they can make a difference to the lives of a lot of people. We intend to update the Report on an annual basis as a record of developments in the provision of IT based legal service.”

Guy Beringer
Chairman of Governors

The Author

Roger Smith OBE is a researcher, journalist and consultant in the field of legal services and human rights. He is a solicitor; a visiting professor at London South Bank University; and a past director of the Legal Action Group, JUSTICE and West Hampstead Community Law Centre.

He has also been director of legal education and training for the Law Society of England and Wales and acted for a time as its director of policy. He edits a bimonthly newsletter for the International Legal Aid Group and writes monthly columns for the Law Society Gazette and New Law Journal. He has undertaken various consultancies on legal aid in countries of Eastern Europe and published a number of international comparative studies.

Latest Updates

The annual reports are updated periodically through the year to reflect the latest developments and maintain currency:

Latest Annual Report – Spring 2016

Spring 2016 Update

Further Discussion

More frequent updates/discussion are posted on the Law, Technology and Access to Justice blog.