Online dispute resolution in family disputes in England & Wales – lessons
March 29, 2017
Between September 2015 to October 2016 Relate piloted the prototype Online Family Dispute Resolution (OFDR) service it had built by adapting the Dutch Rechtwijzer model. During this period they carried out:
Live trials with 15 couples currently going through divorce;
User tests with 20 individuals <3 years post separation; and
Reviews from a wide range of practitioners, expert users, academics and policy makers.
Relate also worked intensively on determining a sustainable social business model to allow the service to scale.
Unfortunately, despite the successful pilot, Relate have not managed to secure the delivery and investment partnerships required for the public launch of the ODFR service. They now aim to disseminate the lessons learnt from the pilot, focused on key findings on service users, practitioner involvement, and service sustainability; and to identify remaining innovation gaps in each of these areas.
In this their objectives are twofold:
To exchange insights with other organisations seeking to develop new models of support for family separation (and other dispute areas), so that innovation and development can progress at a faster rate; and
To identify any future collaborators and investors with whom to progress the OFDR programme.
Increase Public Understanding
Advance High Quality Thinking
Increase Access to Employment
Implications of Brexit
Legal Needs in Healthcare Settings
Influence the Online Court
Develop Robust Evidence Base
Understand Role of Technology
Law Reform, Policy and Regulation
Communications to Disseminate Learning
Prisoners’ Advice Services
Top-up for (Toolkits) for Prisoners
March 15, 2017
The project will cover the costs of additional quality control checks on the draft Toolkits and the process of obtaining feedback from prisoners on their usability and appropriateness for the client group.
These additional stages of the process will improve the quality, readability and usability of the final Toolkits.