The project has been in development since 2015. Riverview Law has allowed the virtual assistant, KIM, that it uses with its large commercial clients, to be adapted for pro bono use.

The thinking is that pro bono lawyers and legal advisers are under great pressure to meet demand, and KIM will allow civil society volunteers working with deprived people who are likely to have social welfare law problems, to gather information and forward it to a pro bono lawyer for triage and referral.

The charity is the link between Riverview, which offers KIM for free and will maintain and modify it for the civil society end users, and those end users, who will work directly with clients. End users identified so far include Toynbee Hall in East London, and the Trussell Trust which runs food banks nationwide.

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